baj99 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how baj99 collects, stores, and protects your data.
Introduction and Scope of Application
baj99 ("we", "our", "platform") is an online gaming and entertainment platform in Bangladesh. We place great importance on the privacy of our users ("you", "your"). The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
This policy fully applies to baj99's website, mobile application, live chat service, and other digital services. Whether you are registering, logging in, playing games, making deposits or withdrawals, or contacting our support team — this policy remains in effect in every case.
What Information We Collect
baj99 collects information from two main sources — what you provide directly, and information generated automatically while using the platform.
Information You Provide Directly
Information you give us during registration and account management:
- Full name and date of birth
- Email address
- Mobile number
- bKash, Nagad, or Rocket account details (for transactions only)
- Identity verification documents (national ID card or passport)
- Any messages or information provided when contacting us for support
Automatically Collected Information
The following information is recorded automatically while using the platform:
- IP address and device type
- Browser type and version
- Cookies and session data
- Game play history and transaction records
- Login time and session duration
- User behavior and navigation patterns
How Your Information Is Used
baj99 uses your information only for legitimate and necessary purposes. We never sell your information or share it unnecessarily with third parties. The main purposes for which we use your information are listed below:
| Purpose | Description |
|---|---|
| Account Management | To handle registration, login, password recovery, and personal information updates. |
| Financial Transactions | To process deposits and withdrawals, issue bonuses, and maintain transaction records. |
| Identity Verification | To verify user identity in order to prevent fraud and ensure platform security. |
| Customer Support | To resolve your issues and effectively manage our 24/7 live chat service. |
| Platform Improvement | To analyze user experience and improve service quality and the gaming experience. |
| Security Monitoring | To detect suspicious activity and take proactive measures to protect accounts. |
| Promotional Communications | To inform you of bonus offers and relevant updates by email, subject to your consent. |
Cookies and Tracking Technology
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. baj99 uses cookies for the following purposes:
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect anonymized data to understand which parts of the platform are used most.
You can control cookies at any time from your browser settings. However, disabling essential cookies may cause some platform services to not function properly.
Sharing Information with Third Parties
baj99 does not sell your personal information to third parties for any commercial purpose. However, information may be shared with the following parties in specific circumstances:
Payment Providers
Information necessary to complete financial transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant institutions. This information is used solely for processing transactions.
Security Partners
Necessary information may be shared with third parties specializing in fraud detection and prevention. These partners operate under strict confidentiality agreements.
Legal Requirements
Information may be provided to authorities to comply with Bangladesh's laws and regulations or in response to a legal order. In such cases, we provide only the minimum information required.
Data Security Measures
baj99 follows the highest industry standards in protecting your information. Our platform uses SSL encryption technology, which keeps all communication between your browser and our servers secure.
SSL Encryption
All data transfers are protected by high-grade encryption.
Firewall Protection
Robust firewalls are active to prevent unauthorized access.
24/7 Monitoring
Round-the-clock system monitoring and detection of suspicious activity.
Secure Storage
Data is stored in encrypted form on secure servers.
However, no transmission of information over the internet is entirely risk-free. We make every effort to protect your information, but we cannot guarantee the complete security of data transmission. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Data Retention Period
How Long We Keep Your Information
baj99 retains your personal information only for as long as it is needed. The following factors are considered when determining the retention period:
- All information is retained for as long as your account remains active.
- Even after an account is closed, financial transaction records are retained for a specified period in accordance with legal obligations.
- Some information may be retained for an extended period for fraud prevention and legal purposes.
- If your account is deleted at your request, information not subject to legal obligations will be deleted as promptly as possible.
To request deletion of your information or to learn more about retention periods, contact our support team via live chat.
Your Rights
As a baj99 user, you have the following rights over your own information. To exercise any of these rights, contact us at any time through our 24/7 live chat support.
Right to Access Your Information
You can request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.
Right to Correct Your Information
If there are any errors or inaccuracies in your information, you can request that they be corrected. Basic account information can also be updated directly from your profile settings.
Right to Delete Your Information
In certain circumstances, you may request that your information be deleted. However, this request may be somewhat limited in cases involving legal obligations or ongoing dispute resolution.
Right to Object to Processing
You may object to the use of your information for marketing communications or certain specific purposes. This can also be done via the opt-out option at the bottom of any marketing email.
Protection of Minors
baj99 is a gaming platform for adults only. This platform is intended solely for those aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification steps are taken during registration. If we become aware that a minor has registered on our platform, that account will be immediately closed and the associated information deleted. If a parent or guardian believes their child has created an account on this platform, please notify us immediately via live chat.
Policy Changes and Updates
When We Change This Policy
baj99 may review and update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- By displaying a special notice on the platform.
- By sending a notification to your registered email.
- By updating the "Last updated" date at the top of this page.
If you continue to use the platform after an update, you will be considered to have consented to the revised policy. Therefore, it is recommended that you review this page regularly.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us through any of the channels below. Our support team is ready to serve you seven days a week, 24 hours a day.
Live Chat Support
24/7 live chat support is available in Bengali. Chat with us directly for any privacy-related requests or questions — you will typically receive a response within a few minutes.
Email Contact
For requests to delete information, data access, or any formal privacy-related requests, please email:
[email protected]
Protecting your information is our highest priority. Thank you sincerely for your trust and confidence in baj99. We promise that every piece of your information will be handled with the utmost care and responsibility.