baj99 Terms and Conditions

01General Provisions

baj99 is an online gaming platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the website baj99.cam and all its services. By accessing or registering on the baj99 platform, you are considered to have fully read, understood, and agreed to all the terms listed below.

These terms have been prepared in Bengali and apply to users in Bangladesh. In the event of any dispute or ambiguity, the Bengali version shall be considered final.

baj99 reserves the right to change these terms at any time without prior notice. Continuing to use the platform after any changes means you have accepted the revised terms. We therefore recommend reviewing this page regularly.

In addition to these terms, our Privacy Policy and Responsible Gaming Policy also apply and form an integral part of these terms.

02Eligibility and Age Requirement

To use the baj99 platform, you must meet the following eligibility criteria:

• You must be at least 21 (twenty-one) years of age. We strongly discourage gaming activities by minors.
• You must be a legal resident of Bangladesh and must not access the platform from any jurisdiction where online gaming is prohibited by law.
• You are of sound mind and are participating on this platform entirely of your own free will.
• Your account has never been closed, suspended, or blacklisted.

03Account Registration and Security

3.1 Registration Process

To open an account at baj99, you must provide accurate and complete information. Only one account per person is permitted. Creating multiple accounts will result in their suspension and cancellation of any associated bonuses.

3.2 Accuracy of Information

At the time of registration, you must correctly provide the following information:

• Full name (as per national ID card)
• Active mobile number and email address
• Correct date of birth
• Details of your preferred payment method

baj99 reserves the right to close an account at any time if false or misleading information is provided.

3.3 Password and Security

It is your responsibility to keep your account password confidential. Do not share your login details with anyone else. If you suspect unauthorized access to your account, notify our support team immediately. You are responsible for all activity carried out from your account.

04Deposit and Withdrawal Policy

4.1 Deposit Terms

The following methods can be used to deposit funds into baj99: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳300 (three hundred taka). Deposited funds must be sent from a payment account registered in your own name.

4.2 Withdrawal Terms

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800 (eight hundred taka)
• Withdrawal processing time: 15 minutes to 2 hours
• Withdrawals can only be made using the method used to register the account
• Withdrawals may be restricted until any active bonus wagering is completed
• Large withdrawal amounts may be delayed if KYC verification has not been completed

4.3 Anti-Money Laundering

baj99 is committed to preventing money laundering and terrorist financing. In cases of suspicious transactions, we may request additional verification and reserve the right to notify the relevant authorities.

05Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳300 is required to receive this bonus. A 10x wagering requirement must be completed before the bonus funds can be used.

5.2 General Bonus Terms

• Each bonus has its own validity period — if wagering is not completed within the specified time, the bonus will be cancelled
• Bonus funds cannot be withdrawn directly and are for gaming use only
• A promotion can be used once only — multiple accounts within the same family or on the same device cannot use it
• baj99 reserves the right to withdraw or modify any bonus at any time
• A bonus may be cancelled if there is suspicion of a breach of terms

5.3 VIP and Cashback Program

baj99's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are available at each tier. The maximum weekly cashback is 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. You can gradually move up to higher tiers through regular participation and staying active on the platform.

06Gaming Rules

6.1 Fair Play Policy

baj99 uses SSL encryption and certified Random Number Generator (RNG) technology to ensure fairness in all games. We work with world-class game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and many more.

6.2 Betting and Game Limits

Each game has its own minimum and maximum bet limits, which are clearly displayed in the game lobby. baj99 reserves the right to set bet limits on individual accounts. If incorrect results are displayed due to a technical error, the correct result will be determined according to the game server logs.

6.3 Technical Issues

If a game is interrupted mid-session due to an internet disconnection or device issue, the game result will be determined based on the data stored on the server. baj99 accepts no liability in such situations.

07Prohibited Activities

The following activities are strictly prohibited on the baj99 platform:

• Creating or operating multiple accounts by the same person
• Bonus abuse, collusion, or any attempt to defraud the casino system
• Using computer programs, bots, automated software, or artificial intelligence to play games
• Selling or transferring an account to another person
• Using the platform for money laundering or terrorist financing
• Colluding or forming a syndicate with other users
• Attempting to hack or bypass the platform's security systems
• Providing false or incomplete information

08Account Closure and Suspension

8.1 Closure by User

You can close your account at any time through our support team. Before closing your account, please complete all applicable wagering and withdraw any available funds.

8.2 Closure or Suspension by baj99

baj99 may suspend or permanently close an account in the following circumstances:

• Suspicion or evidence of a breach of terms
• Suspicion of fraudulent or deceptive activity
• Evidence that the user is a minor
• Account inactive for an extended period (more than 12 months)
• Direction from a legal or regulatory authority

8.3 Self-Exclusion

To prevent gambling addiction, you can temporarily or permanently close your own account. For more information, visit our Responsible Gaming page.

09Responsible Gaming

baj99 is committed to ensuring responsible gaming. Gaming should be an entertainment activity, not a solution to financial problems. We provide the following tools:

• Option to set deposit, bet, and loss limits
• Cooling-off period feature
• Self-exclusion feature
• Access to gaming history and spending details

If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat support immediately. For more information, visit our Responsible Gaming page.

10Privacy and Data Protection

baj99 places the highest importance on protecting your personal information. We use SSL encryption to keep all your data secure. Your information will never be sold to third parties.

We collect and use your information for the following purposes:

• Account verification and management
• Payment processing
• Meeting applicable legal obligations
• Providing customer support
• Delivering relevant promotional offers (with your consent)

For more details, please read our Privacy Policy.

11Limitation of Liability

baj99 accepts no responsibility in the following situations:

• Loss of a game due to internet disconnection or device issues
• Delays in third-party payment processing
• Loss due to a cyber attack or hacking
• Leaking your password or account information due to your own negligence
• Service disruption caused by unexpected technical errors

baj99 always strives to keep its platform safe and reliable. In the event of any technical issue, our team is committed to resolving it promptly.

12Dispute Resolution Process

12.1 Complaint Submission Process

For any dispute or complaint, please first contact our 24/7 live chat support. Most matters are resolved within 24 hours. You may also submit a complaint by email: [email protected]

12.2 Resolution Timeframe

Complex matters will be resolved within a maximum of 7 (seven) business days. If an agreement cannot be reached, both parties will attempt to arrive at a resolution through discussion.

12.3 Game Result Disputes

In any dispute regarding game results, the server log will be considered the final evidence. The certified RNG results from the game provider cannot be altered.

13Policy on Changes to Terms and Conditions

baj99 reserves the right to modify, add to, or remove these rules and terms and conditions at any time. In the case of significant changes, an effort will be made to notify users via email or a notice on the platform.

Continuing to use the platform after changes take effect will be considered as your acceptance of the revised terms and conditions. It is therefore recommended that you review this page regularly. The date of the latest update will be noted at the top of this page.

14Contact

If you have any questions about these rules and terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days (in Bengali)

Our support team is available around the clock in Bengali to serve you. Feel free to reach out for any questions or issues.